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Refund policy

When and how Humrivo HR System subscriptions are refunded.

Last updated October 2026

The short version

  • Every plan, monthly or annual, can be refunded in full within 14 days of any charge, with no reason needed.
  • Cancel any time; after the refund window, access continues to the end of the period you paid for.
  • Refunds go back the way you paid: to the bank account a transfer came from, or to the original card, usually within 5 to 10 business days.

  1. 1.Try before you pay

    New workspaces can start with a free trial, so you can check Humrivo HR System fits how your company works before any charge.

  2. 2.14-day refund on every plan

    You can ask for a full refund within 14 days of your first payment or of any renewal, for any reason.

  3. 3.Delivery of the service

    Humrivo HR System is delivered online. Your workspace is available as soon as it is approved and, for paid plans, as soon as payment succeeds.

  4. 4.Cancelling

    Cancel from your workspace settings or by contacting us. After the 14-day window, cancelling stops future charges and your access continues to the end of the paid period; we do not refund partial periods.

  5. 5.When we refund regardless of timing

    • Duplicate charges.
    • Charges after a confirmed cancellation.
    • A sustained outage that stopped you using the service.
    • Billing errors on our side.

  6. 6.Upgrades and downgrades

    Upgrades take effect immediately and are prorated. Downgrades take effect at the next renewal, with no refund for the current period.

  7. 7.Statutory rights

    Nothing in this policy limits rights you have under consumer or other mandatory law.

  8. 8.Chargebacks

    Please contact us before disputing a charge with your bank. We resolve most billing questions within one business day, and a chargeback without contacting us first may pause the workspace while it is investigated.

  9. 9.How to request a refund

    Email billing@wasiaxis.com from your account's address with your invoice number, or call or WhatsApp +92 315 6877105. We acknowledge requests within one business day. Refunds are returned the way you paid: by bank transfer to the account the payment came from, or, for card payments, to the original card by the payment partner that took it.